Privacy Policy

1) Information we collect

• Contact details you choose to provide (name, email, phone).
• Service-related information you submit (requests, eligibility context, referral notes).
• Messages sent through our forms or chat.
• Basic technical data (device type, browser, performance logs) to keep the platform stable and secure.

We do not sell personal data.

2) Sensitive information

If sensitive information is ever collected for coordination, we use access controls and limit use strictly to housing-support workflows.

3) How we use information

• Connect people to resources, programs, and providers.
• Support case management and referral coordination.
• Improve platform accessibility, reliability, and speed.
• Prevent fraud, abuse, and harmful behavior.

4) AI & automation

AI guidance is informational only and should always be confirmed with official sources. AI does not make final eligibility, funding, or housing decisions.

5) Sharing & disclosure

We share information only with authorized parties involved in the request, when legally required, or to prevent harm and misuse.

6) Contact

Questions: privacy@housinghub.net